Frequently Asked Questions

Step by step guide to use the new GGL Engage App.  

     How do I get the GGL Engage App?

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  • The GGL Engage App is available to download from Google PlayStore.

     What is Mobile No. and CID?

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The two ways of Creating or Logging In to your GGL Account is by using your
  • Mobile Number registered with GGL.
  • Connection ID. (CID)
Both can be found on top left section of your GGL Bill.

     How do I log in to GGL Engage App for the first time with Phone Number?

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  • Mobile option is selected by default on the App.
  • Please enter your mobile number registered with GGL and Click on Login with OTP.
  • You will shortly receive an OTP on the registered phone. Use the OTP and Click on Verify & Proceed.
  • You will be taken to the next page where you will be asked to create a password

     Error message saying, This Mobile No. is not Registered, Kindly provide Correct Mobile No.

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Please Contact Customer Service at 6390905003 for Lucknow and 6390905004 for Agra and they will be more than happy to update Your Mobile Number.
Note: You need to get your Mobile No. updated before you can Log In using CID. The OTP will be sent to the new Mobile Number.

     How do I log in to GGL Engage App for the first time with my CID?

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  • Click on CID option.
  • Please enter your CID and Click on Login with OTP.
  • You will shortly receive an OTP on the registered phone with GGL. Use the OTP and Click on Verify & Proceed.
  • You will be taken to the next page where you will be asked to create a password.

     How do I Create my GGL account Password?

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  • Please Create a New Password. Should be minimum 8 Characters.
  • Valid values for passwords include Numerals, Capital letters, !, @, #, $, %, ^, &, or *
  • Click on Next. And Click on OK on the Password Successfully Changed pop-up.

     What is Quick Pay?

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Quick Pay is an option which you can use to pay your bill without Logging In to your account.

     What is my new CRN Number while using Quick Pay?

You can find your New CRN No. on the top left corner of your bill.
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Please enter your New CRN No. and click on View.
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Review your information and Amount and click on Pay Now. You will be redirected to HDFC Bank Page to proceed with payment.
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Please select your preferred mode of payment and complete the transaction.   Picture38
Once the transaction is verified by your bank and payment is successful, you will be issued a Payment Receipt from GGL. You can download it or can view on GGL Engage App.
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     How do I Log in to my GGL Account?

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You can use either your Registered Mobile Number or CID and your Password and Click Submit to Log In to your GGL Account.

     What information can I find on the Home Screen?

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     How do I Pay my Bill?

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The two ways of Paying Bill are
  • Clicking Pay Now on your GGL Account
  • Quick Pay As discussed before.
Click Pay Now to Proceed with the payment.

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Once the transaction is verified by your bank and payment is successful, you will be issued a Payment Receipt from GGL. You can download it or can view on GGL Engage App.

     How do I see my other connections?

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  • If you have more than one connection under your Name and Mobile Number registered with GGL, you can select the Pencil Icon on the Home Page.
  • Select the other connection you want to View to access the details.

     How do I view my Invoice?

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     How do I view my Receipt?

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     How do I Submit my Meter Reading?

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     How do I update my Contact Details?

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     I have other questions that are not listed here?

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  • Please Call Customer Care at 6390905003 for Lucknow or Visit our Customer Care Department at Basement, Fortuna Towers, 10, Rana Pratap Marg, Lucknow, Uttar Pradesh 226001.
    Email us at customercare.lko@gglonline.net
  • Please Call Customer Care at 6390905004 for Agra or Visit our Customer Care Department at 2nd Floor, Jeevan Prakash Building, Sanjay Place, Agra – 282002.
    Email us at customercare.agra@gglonline.net
Monday to Saturday – 9:15 am to 5:45 pm
Second Saturday and Sunday - Closed