AFTER SALES SERVICE CHARGES

Sr. No.

Service/Complaint Category

Proposed Rates (Excl. GST)

Material/Service Cost

Applicable Visit Charges

1

Flame Problem (after 15 days from NG conversion)

Servicing of Gas Stove- Rs. 200/-

NIL

Rs. 60/-Per Burner

NIL

2

New Stove Conversion to PNG

No. of burners x 60

NIL

3

Additional Burner Conversion – Beyond scheme

Rs. 60/ burner

NIL

4

NG Conversion request after 30 days of RFC – consented customer case

NIL

Rs. 150/-

5

Removal of Pipe – Modificaiton/Permanent Disconnection

GI Pipe removal Rs./mtrs.(1/2″)= Rs. 60/-

Rs. 150/-

GI Pipe Removal Rs./mtrs.(3/4″)= Rs. 70/-

Copper Pipe/mtrs.= Rs. 70/-

6

Reconnection of GI Pipes

(A) Reconnection 1/2″ & 3/4″ -Rs.  250/meter

NIL

(B) In case of modification in PNG requires new material (Rates will be applicable as mentioned in Sr. No. 7)

7

New material cost in case of Modification/New Connection (beyond free limit)

GI Pipe/mtrs.(1/2″)= Rs. 400/-

NIL

GI Pipe/mtrs.(3/4″)= Rs. 450/-

Cu Pipe/mtrs.= Rs.200/-

8

Replacement /Installation of Material if required

Isolation Valve 1/2″= Rs. 130/-

Rs. 150/-

Appliance Valve 1/2″ = Rs. 130/-

Anaconda (SS316) Rs. 175/-

Surakha Hose Rubber Rs.100/-

GI/Copper Fitting Rs. 100/Fitting

9

MDPE Pipeline Laying/Shifting-20mm

Rs. 350/- (Per mtrs Material charges and laying charges)

NIL

MDPE Pipeline Laying/Shifting-32mm

Rs. 375/- (Per mtrs Material charges and laying charges)

NIL

TF: 20mm to 1/2 “

Rs. 250/- (Per Nos)

NIL

TF: 32mm to 1 “

Rs. 350/- (Per Nos)

TF: 32mm to 3/4 “

Rs. 350/- (Per Nos)

10

Damage/Unauthorized alteration) to above ground piping

 Repair Charges (As mentioned in Sr. No.-6,12 and 13)

Rs. 150/-

11

Replacement of Meter (If damaged by customer/missing)

Rs. 1000/-

Rs. 150/-

12

Replacement of regulator (If tampered/external damaged by customer/missing)

Rs.1800 (4 Bar to 21 MBar)/ Rs.600 (100 to 21 Mbar)

Rs. 150/-

13

Reconversion to LPG

Rs. 60 per burner

Rs. 150/-

14

Permanent Disconnection

GI Pipe removal Rs./mtrs.(1/2″)= Rs. 60/-

Rs. 150/-

GI Pipe Removal Rs./mtrs.(3/4″)= Rs. 70/-

Copper Pipe/mtrs.= Rs. 70/-

15

Ownership Transfer Charges (Except Death)

Rs. 250  per transfer

NIL

16

Cheque Bounce Charges

Rs. 250/incident

NIL

17

Leakage Testing of Individual House (On Customer request)

NIL

Rs. 150/-

18

Temporary Disconnection (Personal Reason) – Non dismanting of GI/CU installation

Rs.01/day be billed (after 6 months from date of disconnection)

Rs. 150/-

Reconnection of Temporary Disconnection cases – Non dismantling of GI case

NIL

Rs. 150/-

19

Geyser Point / Extra Point in same Kitchen

Rs. 1500/- for length upto 03 meters GI length, additional GI installaed @ Rs. 400/Meter

150

Not Feasible / Refusal

20

Charges against Painting of GI Pipe by customer

Painting charges are as follows on per meter of length basis:

NIL

i. GI Pipes 1/2″ – Rs. 25/- per meter

ii. GI Pipes 3/4″- Rs. 25/- per meter

iii. GI Pipes 1″- Rs. 30/- per meter

iv. GI Pipes 1-1/2″ & above – Rs. 45/- per meter

21

Improper PNG Installation – GI & Copper (if customer complaining regarding improper installation after RFC/NG)

After RFC & signing of customer, Rates as per the modification charges against Sl. No. 6 will be applicable

NIL

22

Minimum Billing

Rs. 1/day

NIL

23

Late Payment Charges

Rs. 50 or 2% interest on dues whichever is high (from the due date)

NIL

24

Meter Not Working

Free

NIL

24

No Gas Supply

Free

NIL