Frequently Asked Questions

Step by step guide to use the new gglengage.com website.  

     What is Mobile No. and CID?

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The two ways of Creating or Logging In to your GGL Account is by using your
  • Mobile Number registered with GGL
  • Connection ID. (CID)
Both can be found on top left section of your GGL Bill.

     How do I log in to GGL Website for the first time with Phone Number?

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  • Customer and Mobile are selected by default on website.
  • Please enter your mobile number registered with GGL and Click on Login with OTP.
  • You will shortly receive an OTP on the registered phone. Use the OTP and Click on Submit.
  • You will be taken to the next page where you will be asked to create a password

     Error message saying, This Mobile No. is not Registered, Kindly provide Correct Mobile No.

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Please Contact Customer Service at 6390905003 and they will be more than happy to update Your Mobile Number. Note: You need to get your Mobile No. updated before you can Log In using CID. The OTP will be sent to the new Mobile Number.

     How do I log in to GGL Website for the first time with my CID?

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  • Customer is selected by default. Click on CID option.
  • Please enter your CID and Click on Login with OTP.
  • You will shortly receive an OTP on the registered phone with GGL. Use the OTP and Click on Submit.
  • You will be taken to the next page where you will be asked to create a password.

     How do I Create my GGL account Password?

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  • Please Create a New Password. Should be minimum 8 Characters.
  • Valid values for passwords include Numerals, Capital letters, !, @, #, $, %, ^, &, or *
  • Enter the same password into Confirm Password box and click on Change.
  • Once the password has been changed, you will be redirected to the home page.

     What is Quick Pay?


  • Quick Pay is an option which you can use to pay your bill without Logging In to your account.
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What is my new CRN Number while using Quick Pay?

  • You can find your New CRN No. on the top left corner of your bill.
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  • Please enter your New CRN No. and click on View.
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  • Review your information and Amount and click on Pay Now. You will be redirected to HDFC Bank Page to proceed with payment.
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  • Please select your preferred mode of payment and complete the transaction.
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  • Once the transaction is verified by your bank and payment is successful, you will be issued a Payment Receipt from GGL. You can download it or can view it from www.gglengagae.com
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     How do I Log in to my GGL Account?

  • You can use either your Registered Mobile Number or CID and your Password and Click Submit to Log In to your GGL Account.
    CID
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    MOBILE
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     What information can I find on the Home Page?

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     How do I Pay my Bill?

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    The two ways of Paying Bill are
  • Clicking Pay Now on your GGL Account
  • Quick Pay
  • You can check the Amount and Click Pay Now to Proceed with the payment.
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  • Clicking Review your information and Amount and click on Pay Now. You will be redirected to HDFC Bank Page to proceed with payment.
  • Please select your preferred mode of payment and complete the transaction.
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  • Once the transaction is verified by your bank and payment is successful, you will be issued a Payment Receipt from GGL. You can download it or can view it from www.gglengagae.com
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  • After the Bill has been paid off, you can see that it says PAID on your Home Page.
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     How do I see my other connections?

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     What is Quick Links?

    Quick Links section lets you navigate to different Links related to your GGL Account. You can:
  • View Your Invoice
  • View/Print your Payment Receipts
  • Submit Meter Readings from your convenience
  • Update your Phone Number or Email ID
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     How do I view my Invoice?

  • You can view your past invoices by clicking on View Invoice under Quick Links Tab. Click on your Name highlighted in Green to Download Invoice.
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     How do I view my Receipt?

  • You can view your Payment Receipts by clicking on View Receipt under Quick Links Tab. Click on the Receipt No or CRN No to view and Download your Receipt.
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     How do I Submit my Meter Reading?

  • You can now Upload your own Meter Reading with ease!
  • Click on Submit Meter Reading under Quick Links Tab.
  • Enter Final Meter Reading as Indicated.
  • Click on Choose File under Meter Reading Photograph to Upload the picture of your Meter. The Final Meter Reading that you put in and the Meter Reading in the picture should match.
  • Click on Submit to Submit Your Meter Reading.
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     How do I update Mobile Number?

  • Click on Change Profile under Quick Links Tab.
  • Enter new Mobile No under Primary Mobile No. as Indicated.
  • Click on Submit to upload your new Mobile Number.
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     How do I update my Email ID?

  • Click on Change Profile under Quick Links Tab.
  • Enter new Email ID under Primary Email ID as Indicated.
  • Click on Submit to upload your Email ID.
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